LinkedIn·Monday, 17 August 2026·9d ago
AI alone doesn't create results. Expertise does. For one national health plan, Sagility’s SmarTec Virtual Agent solution helped: Deflect…
Sagility
242,388 followers
AI alone doesn't create results. Expertise does.
For one national health plan, Sagility’s SmarTec Virtual Agent solution helped:
Deflect ~120K calls in just 3 months
Improve IVR adoption by 24%
Increase containment and resolution rates by 38%
Deliver projected annual cost savings of ~$1.5M
The result? A smarter self-service experience that reduces provider effort while allowing agents to focus on more complex interactions.
Discover how Sagility turned existing technology into measurable business impact: https://lnkd.in/d3yaqia4
#Healthcare #AI #DigitalTransformation #CustomerExperience #Sagility
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