Jozefien De Feyter
In this Connexi podcast, Jozefien De Feyter, co-founder of sales consultancy Blinc (and later Traicie), discusses three pivotal moments in her decade of entrepreneurship. She and her life partner Jochen started Blinc around 2009-2010 in the middle of a crisis, triggered by a personal shock, and put the company on the map with a guerrilla mystery-shopping stunt at the car salon. Her second pivotal moment was reclaiming her place as a founder and shareholder after a third partner joined in 2017, culminating in her finally feeling like a real business leader. The third moment was doubling from 5 to 10 employees during the corona crisis in 2020, when trust-based client relationships paid off, and a reversed decision to fire a colleague led to a full reorganization of the company. Throughout, she argues that anyone can sell in a way that matches their personality, and that professional growth comes through personal development.
Insights & takeaways
Jozefien De Feyter's account of building Blinc keeps returning to one idea: growth, whether personal or organizational, tends to require a rupture first. She traces the company's origin to a personal crisis, Jochen falling in love with a colleague, that forced the couple to cut ties with his job and go all-in together, and she generalizes from this that such 'shock points' have repeatedly been necessary in her entrepreneurship to reach the next level 2. This is not incidental color; it is the closest thing to a worldview she offers, echoed later when she describes firing a colleague that felt rationally correct but kept her awake at night, reversing the decision, and instead reorganizing the whole company toward a model between structure and organic, because "je kan geen ander resultaat verwachten als je dezelfde dingen doet" 2. Discomfort, in her telling, is diagnostic rather than something to be managed away.
On sales itself, her stated position is specific and somewhat contrarian for the industry she entered: ten years ago nobody personalized sales training to the salesperson's actual personality, and Blinc's founding premise was that anyone can be a good seller if the methods and tools fit who they already are, rather than forcing everyone into one standard extrovert profile 2. She frames this not as a technical fix but as a form of professional growth achieved through personal development, "professionele groei door persoonlijke ontwikkeling" 2, and she describes her own satisfaction in terms of helping people discover something in themselves they didn't know was there, "mensen iets te laten ontdekken in zichzelf wat ze zelf nog niet wisten dat ze in zich hadden" 2. The two halves of the business, sales craft and personal development, are inseparable for her: she states plainly that a company's mission can hardly be brought into the world without sales, "de missie van een bedrijf kan moeilijk in de wereld gezet worden zonder de sales" 2.
Her account of Blinc's early growth tactics shows a similar comfort with unconventional risk. With no budget or clients, she and her co-founder did unsolicited mystery shopping at the autosalon and then cold-called major car manufacturers offering to present a report normally worth around €60,000 for free, a gambit that got them in front of large clients who all said yes 2. During the corona crisis, she pushed this further by moving Blinc to result-based fees, tying part of the company's pay to agreed sales outcomes, and she interprets clients' willingness to accept this as proof that the risk-taking itself signaled conviction, turning what could have been a defensive crisis move into a growth lever 2. In the same period, she notes, existing clients approached Blinc proactively to co-create e-learnings for idle staff, which she reads as confirmation that trust-based, non-transactional relationships hold up under pressure even as other suppliers watched budgets freeze 2.
A quieter but persistent thread is her discomfort with conventional ideas of authority. She explicitly rejects the hierarchical connotation of "leider," preferring "inspirator" or "mentor," and describes leadership as sensing the organization with something like tentacles, taking ownership of what the work triggers in herself without taking full responsibility for how everyone on the team feels 21. This distinction, between owning one's own behavior and refusing to own everyone else's emotional state, appears again in the compiled lessons she contributed alongside other entrepreneurs, where the point is made that overreaching on responsibility makes people dependent rather than strong 1. It is a boundary she seems to have arrived at only through friction: she recounts that after a third partner joined the renamed company, she felt reduced to "half of Jochen's share," and only reclaimed her equal footing after a constellation exercise and literally producing the original founding papers, a moment she marks as the first time she felt like a real business leader 2.
Threaded through all of this is her conviction that a founder's inner world is not separate from the business's mechanics. She states that the inner world of a founder or leader determines enormously much within an organization, and that when that personal part is blocked, certain cogs in the company simply will not turn, which is why she wants to push further into deeper systemic and energetic work with leaders 2. Her recurring advice to stay close to yourself and trust intuition, "blijf dicht bij jezelf, luister naar je intuïtie" 2, reads less as a slogan than as a description of her own operating method: sensing when something is structurally or emotionally wrong even when the numbers or the logic say otherwise, and being willing to reorganize, renegotiate fee structures, or reclaim her own position rather than settle for an arrangement that technically works but does not sit right.
The concrete takeaway from her material is that Blinc's differentiation, personalized sales training built around individual personality rather than a single extrovert template, was never treated as a marketing angle but as the same principle she applies to leadership and to her own standing in the company: fit the method to the person, sharpen positioning by daring to drop what does not belong, "onze ambitie is eigenlijk om mensen wereldwijd te raken" 2, and expect that reaching a new level of growth will usually cost something first, whether that is comfort, a job, or an assumed hierarchy.
- A leader should take full ownership of their own behavior but not full responsibility for how everyone on the team feels — otherwise you make people dependent.
- Blinc was founded after a personal shock — Jochen falling in love with a colleague — which forced the couple to cut ties with his job and go all-in together; she notes such 'shock points' have repeatedly been needed in her entrepreneurship to reach the next level.
- With no budget or clients, they did unsolicited mystery shopping at the autosalon, then cold-called all major car manufacturers offering to present the free report (normally worth ~€60,000) — everyone said yes, getting them at the table with large clients.
- Ten years ago nobody personalized sales training to the salesperson's personality; Blinc's core premise was that anyone can be a good seller if methods and tools fit their personality rather than one standard extrovert profile.
- During the crisis they moved to result-based fees, tying part of their fee to agreed sales outcomes; clients read the willingness to take risk as proof of conviction, which became a growth lever.
- In year two or three they deliberately dropped all other soft-skills training to focus exclusively on sales and commercial skills — daring to choose sharpened their positioning without losing the core belief of professional growth through personal development.
- After a third partner joined the new company on paper, she felt reduced to 'half of Jochen's share'; only after doing a constellation exercise and literally showing the original founding papers did she claim her equal place and, for the first time, feel like a real business leader.
- During corona, clients proactively approached Blinc to co-create e-learnings for their idle staff — confirmation that trust-based, non-transactional client relationships hold up in a crisis while other suppliers saw budgets frozen.
- After firing a colleague she couldn't sleep because the decision was rationally right but felt wrong; they reversed it and instead reorganized the whole company toward a model between structure and organic ('fluctuur'), because 'you can't expect a different result if you do the same things'.
- She rejects the hierarchical connotation of 'leider' and prefers 'inspirator' or 'mentor'; leadership for her is sensing the organization with 'tentacles' and taking ownership of what work triggers in yourself, without taking full responsibility for how everyone feels.
- The inner world of a founder or leader determines enormously much within an organization; when that personal part is blocked, certain 'cogs' in the company simply won't turn — hence her ambition to do deeper systemic and energetic work with leaders.
Media & appearances
2- 1podcastConnexi · 25 Dec 2020
Connexi host Bert closes the podcast's first year with a Christmas compilation of 16 Belgian entrepreneurs' best lessons on success, resilience, leadership, failure and family business.
- 2podcastConnexi · 22 Nov 2020
Blinc co-founder Jozefien De Feyter recounts starting the sales consultancy after a personal crisis, claiming her place as leader alongside her partner and a third shareholder, and doubling from 5 to 10 employees during the 2020 corona crisis.