Express-Desk Solutions
Express-Desk Solutions integrates Microsoft Teams, Slack, and other chat applications with ITSM platforms like ServiceNow, BMC Remedy, and Helix.
Express-Desk provides integration between chat applications (Teams, Skype for Business, Slack) and market-leading ITSM platforms. The platform includes ExpressAgent, a chatbot that uses configurable workflows and can integrate with third-party APIs for features like automatic translation and natural language processing, and supports service desk agent interfaces that embed ticket information directly in chat windows.
Key People
Express Desk - Founder
Stephane Fornaroli - Founder, General Manager