On the AI side, Proximus Ada has built more than 160 production use cases for the parent group and its customers, including over 15 generative AI use cases spanning customer operations, network engineering, and internal productivity. The team owns end-to-end AI governance for the group, with explicit guardrails around data protection and responsible deployment.
On the Cybersecurity side, the unit runs a Computer Security Incident Response Team (CSIRT) that processed more than 31,000 alarms in 2024 across the Proximus group. It collaborates with Belgian universities and research centers on talent pipelines and applied research, and works closely with sister entities including BICS, Proximus NXT, and Codit.