SpiraLink

TLDR

SpiraLink is a Ghent-based AI startup developing voice agent technology that automates customer service interactions for businesses.

Overview

Based in Ghent and part of the Wintercircus community, SpiraLink builds AI-powered voice agents designed to handle inbound and outbound customer service calls without human intervention. The technology applies large language models and voice synthesis to replicate the kind of conversational back-and-forth that has traditionally required call center agents.

Voice AI is one of the fastest-moving categories in Enterprise AI, Driven by advances in both speech recognition accuracy and natural language understanding. SpiraLink targets businesses with high call volumes that need to scale customer service without proportionally scaling headcount.

Connections

Part of the Wintercircus ecosystem in Ghent. Related to the broader Belgian conversational AI space.

Key People

• Oriana Szwarc - Founder and CEO