techwiki

SpiraLink

Based in Ghent and part of the Wintercircus community, SpiraLink builds AI-powered voice agents designed to handle inbound and outbound customer service calls without human intervention. The technology applies large language models and voice synthesis to replicate the kind of conversational back-and-forth that has traditionally required call center agents.

Voice AI is one of the fastest-moving categories in Enterprise AI, Driven by advances in both speech recognition accuracy and natural language understanding. SpiraLink targets businesses with high call volumes that need to scale customer service without proportionally scaling headcount.

Key People