Overview
Cure IT Solutions offers comprehensive IT services spanning digital and retail solutions, 24x7 infrastructure operations (IMAC, break-fix maintenance), resource and talent deployment, and secure data removal with certified IT asset disposal (ITAD). The company provides end-to-end lifecycle management and technical talent for global IT infrastructure.
In the news
- Closing IT Tickets** Is resolving an issue enough, or should every ticket include proper documentation? • Record troubleshooting steps • Document the root cause • Confirm resolution with the user Engineers: What information do you always add before closing a ticket? 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #TicketResolution #ITDocumentation #ServiceDesk #TechnicalSupport #CureITSolutions
- SLA & Ticket Response** How important is meeting SLA targets in IT support? • Timely ticket acknowledgement • Response and resolution targets • Regular progress updates Companies: Are your IT support tickets being resolved within agreed SLAs? 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #SLA #ITServiceManagement #TicketResolution #ITSupport #CureITSolutions
- Ticket Escalation** When should an IT support ticket move from L1 to L2? • Issue exceeds L1 capabilities • Repeated troubleshooting failures • Requires advanced technical access Engineers: What's your approach before escalating a ticket? 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #TicketEscalation #L1Support #L2Support #ITEngineers #CureITSolutions
- Ticket Prioritization** Not every IT issue has the same urgency. • P1: Critical business disruption • P2: Major service impact • P3/P4: Lower-priority issues Engineers: How do you prioritize multiple open tickets? 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #TicketManagement #ITSupport #IncidentManagement #SLA #CureITSolutions
- IT Ticket Management** How do you manage multiple IT support requests? • Ticket creation and assignment • Issue tracking and updates • Resolution and closure Engineers: Which ticketing system do you use most? Companies: Is your ticket management process efficient? 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #ITTicketing #ITSupport #ServiceDesk #ITOperations #CureITSolutions
- Third Party Maintenance** Looking for IT maintenance without managing multiple service providers? • Hardware maintenance and troubleshooting • Onsite technical support • Multi-vendor infrastructure support Need dependable IT maintenance for your business locations? Let's connect! 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #ThirdPartyMaintenance #ITInfrastructure #HardwareSupport #ITServices #CureITSolutions
- Third Party Maintenance** Looking for IT maintenance without managing multiple service providers? • Hardware maintenance and troubleshooting • Onsite technical support • Multi-vendor infrastructure support Need dependable IT maintenance for your business locations? Let's connect! 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #ThirdPartyMaintenance #ITInfrastructure #HardwareSupport #ITServices #CureITSolutions
- Skilled IT Engineers** Finding the right IT Support Engineer is not always easy. • Technical knowledge • Hands-on experience • Communication skills Engineers: What's your strongest IT support skill? Companies: What do you look for when hiring an IT Engineer? 📩 recruit@cureitgroup.com ☎ +32 465 99 19 51 #ITHiring #ITRecruitment #ITEngineers #TechnicalSupport #CureITSolutions
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