Overview
MemoMate provides AI-powered communication solutions built for senior living operators, including real-time experience monitoring, AI hiring assistance, and a 24/7 resident communication hub. The platform claims 6.3× higher interview completion rates than industry average and 5.4× lower 90-day turnover than the industry average (46.8%).
Key people
In the news
- Nearly half of candidate interview activity happens outside normal business hours. Across Candid hiring data, 45% of interview activity takes place outside Monday to Friday, 9 to 5. The takeaway is simple: candidates do not organize their job search around recruiter availability. And when applicant volume increases, simply adding more recruiters is not always the answer. If the process still depends on people being available at the right moment, the bottleneck remains. The better approach is to make sure candidates can be reached
- Next up in our product series: Candid’s Resident Communication Hub. We built it to make it easier for residents and families to get answers, share feedback, submit requests, and reach the right person when they need help. Instead of relying on voicemails, front desk availability, or messages getting passed between teams, Candid gives residents and families a direct way to communicate by phone or text. The Communication Hub can answer common questions, create and route work orders, capture concerns, escalate urgent issues, and
- How quickly you get a qualified candidate in front of a hiring manager matters more than most teams realize. Across Candid hiring data, candidates who met the hiring manager within 2 days were hired at a 12.8% rate. When that meeting happened 5 to 7 days later, the hire rate dropped to 6.4%. Same screening process. Same qualification threshold. The main difference was speed. In other words, qualified candidates who met the team within 2 days were about 2x more likely to get hired. For frontline hiring, speed is not just an
- First up in our new product series: Candid’s Hiring Assistant. We built it to help hiring teams move faster, spend their time on the right applicants, and reach candidates when they’re actually available. Instead of waiting days for a recruiter to follow up, Candid can engage applicants within minutes, screen them, schedule qualified candidates and keep the process moving automatically. Across our customers, we’re seeing: -6x more candidates interviewed -3x more candidates hired -Candidates reached within minutes instead of after 5
- We talk a lot about what Candid can do. Over the next few weeks, we’re going to show it. We’re launching a new series taking you inside Candid and showing how our products work in real workflows across senior living and post acute care. From engaging candidates after hours, to hearing from residents who would never complete a traditional survey, to making sure questions and concerns don’t get lost. We’ll be sharing the first product video soon. https://callcandid.com/
- We’re proud to announce our partnership with Miami Jewish Health 💜 Candid is now powering resident and family surveys across their campuses, helping ensure feedback is not only collected, but turned into actionable insights for their teams. As part of the partnership, we’re also supporting Miami Jewish Health with the CoreQ Consumer Satisfaction Surveys required for Florida nursing homes under Rule 59A-4.167, including the required resident and family survey process. At Candid, we believe listening should be continuous,
- Candid (formerly MemoMate) has a new look. As our company and product have evolved, we wanted our brand to evolve with them. From recruitment to employee and resident experience, Candid is helping organizations have more of the conversations that matter.
- Speed matters in hiring. When frontline candidates wait days to hear back, many have already accepted another opportunity. AI can help senior living operators respond within minutes, reduce recruiting bottlenecks, and give more candidates a fair opportunity to be considered. In this Senior Living Foresight conversation with Steve Moran, our founder Raphael Rubens discusses how Candid helps providers improve hiring speed, strengthen 90 day retention, gather meaningful resident and employee feedback, and turn insights into action.
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