Overview
Nixxis Group is a Belgian IT services and consulting company that specializes in accelerating customer relations. The company operates in the IT services and IT consulting sectors.
Key people
In the news
- A customer who hangs up before getting an answer is often considered a lost customer. The first instinct? Assume you simply don’t have enough agents. Yet a high abandonment rate isn’t always a staffing issue. It can point to inefficient call routing, poorly anticipated peaks in demand, resources that aren’t properly balanced between inbound and outbound activity, or overly complex customer journeys that generate unnecessary calls. The real challenge, therefore, isn’t simply to bring this KPI down, but to understand what’s
- 20 years. 20 lessons. Over the past 3 months, we’ve shared 15 lessons shaped by two decades of building technology, listening to customers, navigating change, and learning from experience. Now, it’s time for the final five. And if there’s one thing these 20 years have taught us, it’s this: ▶️Technology changes. ▶️Markets change. ▶️Customers change. But the principles that create lasting value don’t. These are lessons we’ve learned through successes, challenges, mistakes, and, above all, by staying close to our customers. 👉 Swipe
- The call hasn’t even been answered, yet your agent already knows what’s going on. There’s nothing worse for an agent than answering a call “blind.” And nothing more frustrating for a customer than having to explain their situation for the third time. The real problem? It’s not a lack of data. It’s the effort it takes to find it. Our philosophy: information should come to the agent, not the other way around. At Nixxis, we bring the information agents need to them, exactly when they need it: ▶️Customer record pop-up: as soon as a call
- Outbound performance is not just about who you call or what you say. Most sales teams invest heavily in: ✅Sharper messaging ✅Better targeting ✅Higher-quality data But one performance driver is often overlooked: call timing. Recent industry research shows that the most effective calling windows can vary significantly depending on: ▶️The prospect’s role ▶️Their industry ▶️The time of year In other words, there is no one-size-fits-all approach to outbound calling. We have brought together the latest benchmarks, practical
- Meet our talents! After introducing Fawaaz last month, we're back with another member of the Nixxis team. This time, meet Aydın, Sales & Business Development Manager at Nixxis Türkiye. Discover his background, his role, and what drives him every day. 👉 Swipe through to learn more.
- Technology has changed dramatically over the past 20 years. Customer expectations have evolved, AI has transformed contact centre operations, and new ways of engaging with customers continue to emerge. Yet some lessons never lose their relevance. That's exactly what you will find in our latest carousel. Because while the tools evolve, the fundamentals of delivering good customer experiences remain the same. Next month, we'll conclude this series with sharing the five final lessons from our 20-year journey. Stay tuned.
- What if the best software was the one that adapts to your teams… instead of forcing your teams to adapt to it? Every company is different. Every role is different. And even within the same team, everyone has their own way of working. At Nixxis, we believe software should never dictate how people work. It should adapt to users, their business, and their processes. This philosophy is at the heart of our solutions. Our interface is fully configurable, allowing every user to build a workspace that truly fits their needs: ✔️ integrate
- When it comes to customer experience, every second matters. Wait time is much more than an operational metric, it directly shapes how customers perceive your service. Long wait times can lead to frustration and lower satisfaction, while efficient response times help build trust, confidence, and loyalty. Monitoring this KPI allows organizations to identify bottlenecks, optimize resources, and continuously improve the customer journey. But reducing wait time isn't just about speed, it's about finding the right balance between
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