Overview
Novaco adds real working capacity to automotive retailers by handling conversations, bookings and customer requests automatically.
Key people
In the news
- 𝗔 𝗯𝗲𝘁𝘁𝗲𝗿 𝘁𝗿𝗮𝗱𝗲-𝗶𝗻 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝗮 𝗯𝗲𝘁𝘁𝗲𝗿 𝗽𝗶𝗰𝘁𝘂𝗿𝗲. 𝗟𝗶𝘁𝗲𝗿𝗮𝗹𝗹𝘆. 📸 We’ve added photo uploads to the trade-in journey in Nova Web. When customers request a valuation, Nova can now ask them to add photos of their current car. On mobile, they can simply take the photos there and then — without leaving the conversation. This gives the dealership more context before following up and helps them make a more accurate initial assessment of the vehicle. And because every dealership works differently,
- 𝗪𝗲’𝗿𝗲 𝗮𝘁 𝗔𝘂𝘁𝗼𝗺𝗼𝘁𝗶𝘃𝗲 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗘𝘃𝗲𝗻𝘁 𝘁𝗼𝗱𝗮𝘆. Together with Jules Wouters and Maarten Bekkers, we’re spending the day talking automotive, digital customer journeys and what’s next for Novaco. At our stand, we’re giving live demos of the new Nova Web, including the Action Bar that is replacing the traditional chat bubble and changing how customers interact with dealer websites. But there’s plenty more to talk about. From WhatsApp and Voice to some of the new developments we’ve been working on
- 𝗧𝗵𝗲 𝘃𝗶𝗿𝘁𝘂𝗮𝗹 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗳𝗼𝗿 𝗮𝘂𝘁𝗼𝗺𝗼𝘁𝗶𝘃𝗲 𝗿𝗲𝘁𝗮𝗶𝗹 𝗶𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝘁𝗼 Automotive Management (AM) 𝗟𝗶𝘃𝗲. 🇬🇧 Your customers don’t think in channels. They visit your website, send you a WhatsApp message or pick up the phone. And expect the same level of service every time. At stand A4, we’ll show how Nova works across all three. And there’s plenty to show. By 11 November, our completely new website experience, including the 𝗔𝗰𝘁𝗶𝗼𝗻 𝗕𝗮𝗿, will have been live for several weeks across
- Most dealer websites are still digital showrooms. They display cars, services and information and leave it largely to the customer to figure out what to do next. We believe that is about to change. Since introducing the Nova Web Action Bar, we’ve been surprised by how quickly customers have started using it. It confirms something we strongly believe: people don’t just want more information on a dealer website. They want help understanding what is relevant to them and what to do next. And that shouldn’t stop with buying a car.
- 𝗡𝗼𝘃𝗮 𝗪𝗲𝗯 𝗶𝘀 𝗻𝗼𝘄 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗳𝗼𝗿 𝗺𝗼𝘁𝗼𝗿𝗰𝘆𝗰𝗹𝗲 𝗱𝗲𝗮𝗹𝗲𝗿𝘀. Cars were just the beginning. Nova Web can now bring the same AI-powered customer journey to motorcycle retail. Visitors can search available motorcycles through conversation, explore individual bikes, ask questions and take the next step — whether that’s booking a test ride, planning a showroom visit, checking availability or valuing a trade-in. And with the new Action Bar, AI isn’t hidden behind a chat bubble. It’s built directly into
- 𝗪𝗵𝗮𝘁 𝗮 𝗺𝗼𝗻𝘁𝗵 𝗳𝗼𝗿 𝗡𝗼𝘃𝗮𝗰𝗼. 🚀 We started September by bringing automotive retail to ChatGPT. We ended it by retiring the chat bubble. And the first results of our new Nova Web? Better than we expected. Here’s what happened 👇
- 𝗧𝗼𝗱𝗮𝘆, 𝘄𝗲 𝗶𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗲 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗡𝗼𝘃𝗮 𝗪𝗲𝗯. 𝗠𝗲𝗲𝘁 𝘁𝗵𝗲 𝗔𝗰𝘁𝗶𝗼𝗻 𝗕𝗮𝗿. After months of hard work by our team at Novaco, We're incredibly proud to finally show what we’ve built. We believe AI shouldn’t be hidden behind a little chat bubble in the corner of a website. So we’re retiring it. And introducing the 𝗔𝗰𝘁𝗶𝗼𝗻 𝗕𝗮𝗿. A completely new way to bring AI into the automotive customer journey. Instead of asking customers to open a chatbot, the Action Bar is part of the website itself. It
- 𝗧𝗵𝗲 𝗰𝗵𝗮𝘁 𝗯𝘂𝗯𝗯𝗹𝗲 𝗶𝘀 𝗿𝗲𝘁𝗶𝗿𝗶𝗻𝗴. It had a good run. 𝟮𝟰.𝟬𝟵.𝟮𝟲
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