Overview
Orion provides AI Voice Operators for alarm monitoring centers and security integrators to handle non-critical alarms and technical support calls at scale. The system absorcts inbound and outbound calls while maintaining SLA performance, reducing peak staffing needs, and allowing human agents to focus on higher-value work.
Key people
In the news
- A great step forward together with Monitor Computer Systems Ltd. By integrating Orion’s AI Voice Operators with Sentinel’s Automated Alarm Handler, we’re giving monitoring centers another way to automate repetitive voice interactions while keeping operators focused on the situations where human judgment matters most. We’re looking forward to working with the MCS team and supporting our mutual customers. #AlarmMonitoring #Sentinel #AI #ESA #TMA #SIA #TSE
- Let’s be honest. Leaving voicemails is not why operators joined a monitoring center. Yet in many operations, operators spend: 📞 voicemail 📞 voicemail 📞 voicemail Sometimes up to 80% of their time. Same message. Different number. No response. Voicemail isn’t action. It’s a placeholder. Automation can handle: ✔ repeated outbound attempts ✔ voicemail delivery ✔ escalation timing ✔ logging and traceability So operators can focus on: incidents that evolve calls that require judgement situations where people actually respond Voicemail
- 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 𝗰𝗲𝗻𝘁𝗲𝗿𝘀 𝗱𝗼𝗻’𝘁 𝗴𝗶𝘃𝗲 𝘂𝗽 𝗲𝗮𝘀𝗶𝗹𝘆. And they shouldn’t. But persistence shouldn’t come at the cost of: - operator fatigue - endless repetition - reduced focus on critical incidents The challenge isn’t whether to keep calling: 𝗶𝘁’𝘀 𝘄𝗵𝗼 𝘀𝗵𝗼𝘂𝗹𝗱 𝗱𝗼 𝗶𝘁. With AI voice automation, monitoring centers can: – keep calling – keep escalating – keep logging – keep pressure on the right contacts Without burning out the team. Automation doesn’t reduce responsibility. It 𝗮𝗯𝘀𝗼𝗿𝗯𝘀
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