Overview
TurnUp is dental no-show prediction software that scores risk on every appointment and acts automatically through confirming, rebooking, and filling gaps. The tool integrates on top of existing PMS systems including Exquise, DentAdmin, Progenda, and Dentally. TurnUp reports an average of 38% reduction in no-shows and serves 250+ practices and DSOs.
Media & appearances
- ConnexiYouTube#41: Nicolas De Bruyne (TurnUp) over muren omzeilen en knoppen omdraaienSoftware startup by Nicolas De Bruyne that tackles no-shows by nudging people to cancel appointments in one app and pushing freed slots to people on waiting lists, with rewards like restaurant tables as incentives.
Stated facts & numbers
- The TurnUp app was first developed about three to four years before the recording; an investor offered a considerable amount for a small stake before the plugin strategy collapsed. (0:33:37, Connexi 2022-05-02)
Key people
In the news
- A few weeks ago, we spent three days at Dentex 2026 in Brussels. 🦷 We met up with dentists, practice owners and receptionists from Belgium and beyond. Some were familiar faces, many were new. What really stood out were the conversations. Every practice has its own way of doing things but a whole host of the day to day problems are very similar. We took loads of those stories home with us. Add good company, plenty of coffee and a spinning wheel and you've got three absolutely wonderful days. A big thank you to Thomas V. for
- The phone rings while a patient waits at the desk. A last-minute cancellation leaves a gap nobody has time to fill. Sound familiar? On Thursday 19 November, we're going live with a free webinar for dental practice teams: Fuller agendas, calmer front desks. Our CPO Edita Dermontaité takes you through four practical topics: → What to automate at the front desk, and what to keep human → How to turn cancellations into booked slots → How to bring your team on board → A first look at the new TurnUp platform Built for receptionists,
- We are running the industry‑wide survey on dental capacity. 18 Questions, anonymous and you get your own result. Here is where this idea came from. A patient cancels tomorrow’s nine appointment. A front desk staff member notices, says "ah". Moves on because the phone is ringing and there are four people at the counter. The time slot stays empty. The rent was paid for that hour anyway the equipment, the lights and in groups the clinician too. By Friday no one remembers it happened. It appears in no report. Now multiply that by
- A dental practice lost £56,000 last year. Not to a bad investment. Not to fraud. To patients who simply didn't show up. In Wales, missed appointments add up to the clinical time of 20 full-time dentists. Every single year. And here's what we can't get past: At the same time, people are on waiting lists. In pain. Trying to get seen. The chair is there. The dentist is there. The time is there. The patient who needs it just never hears the slot opened up. That's the gap we work on every day at TurnUp. We predict who won't turn up. We
- AI is coming to dental practices. It's understandable that teams have questions: Will it replace people? Will patients feel like they're talking to a machine? Could it create more work instead of less? In this webinar, we'll answer those questions honestly and show what automation can do in practice: confirm appointments, catch cancellations early, fill empty slots and keep track of what needs doing. We'll also explain what it doesn't do. The aim isn't to reduce the front desk team. It's to give them more time for the patients in
- What if AI could give your dental team more time with patients without making the front desk feel less personal? AI at the front desk shouldn't be about replacing people. It should be about giving your team more time for patients. But how do you make sure automation helps rather than creates more work? And how do you keep the patient experience personal? We'll tackle those questions in our live webinar. No hype, no sales pitch, just an honest look at what automation can and can't do in a dental practice. We'll cover: → Which
- For the past few months, we've been working behind the scenes on something new. It started with one question: how well are dental practices really running their capacity? Where are the pain points, how do they compare with other groups, and what could they do better? Nobody could give us a clear answer. So we built one. The Dental Capacity Index™ for 2026 is now live. It's a short survey on how your practice manages its capacity, and it's for every role in the practice. Whether you're at reception, a practice manager, a dentist or a
- Dentex Brussels 2026 has officially started! 🦷 We're live at Brussels Expo and ready to show you how TurnUp keeps every chair in your practice occupied. You'll find us at the end of the hall, at stand 5267. Come by for a live demo, see how we predict no-shows up to 2 weeks in advance, and spin our wheel for a chance to win a €250 voucher for your practice! 📍 Brussels Expo, end of the hall 📅 Today until Saturday 3 October 🏷️ Stand 5267 See you there! #Dentex #Dentex2026 #Dentistry #DentalPractice #NoShows #PracticeManagement
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