Overview
TurnUp is dental no-show prediction software that scores risk on every appointment and acts automatically through confirming, rebooking, and filling gaps. The tool integrates on top of existing PMS systems including Exquise, DentAdmin, Progenda, and Dentally. TurnUp reports an average of 38% reduction in no-shows and serves 250+ practices and DSOs.
Media & appearances
- ConnexiYouTube#41: Nicolas De Bruyne (TurnUp) over muren omzeilen en knoppen omdraaienSoftware startup by Nicolas De Bruyne that tackles no-shows by nudging people to cancel appointments in one app and pushing freed slots to people on waiting lists, with rewards like restaurant tables as incentives.
Stated facts & numbers
- The TurnUp app was first developed about three to four years before the recording; an investor offered a considerable amount for a small stake before the plugin strategy collapsed. (0:33:37, Connexi 2022-05-02)
Key people
In the news
- Why do so many patients miss dental appointments? Because anxiety and forgetfulness aren't the same, and treating them as one problem costs practices time and money. Around 44% of UK adults report dental anxiety. Three quarters of these delay or avoid appointments because of it. The Adult Oral Health Survey 2023 shows two key reasons for infrequent attendance: 17% are afraid of the appointment, and another 17% simply forget or never get around to booking. These groups need very different approaches. For those who forget, timely
- 5 shocking numbers behind every empty chair in UK dentistry. A few of them are uncomfortable, and number five is still costing practices money the following year. Every practice recognises at least one of these five. Which one is yours? Follow for more on filling empty chairs. #Dentistry #DentalPractice #NHSDentistry #NoShow #PracticeManagement #UKDental
- 40% of adults in the UK who rarely see a dentist say they can't find a practice accepting new NHS patients, Adult Oral Health Survey 2023. At the same time, FTA/No-show rates in UK dental practices sit between 14% and 17%. These two facts coexist in the same week, town, sometimes even the same building. Outside, patients queue; inside, valuable clinical time goes unused. This isn't a patient availability problem, it's a timing problem. A slot that frees up at 4pm on a Tuesday only matters if someone knows about it in time to offer
- We’re building TurnUp’s next growth chapter in the UK, and we’re looking for someone who wants to help shape it. 🇬🇧🚀 Our next Sales Development Representative won’t just be working through a list of leads. You’ll be the one opening doors with dental practices and DSOs, starting conversations with decision-makers, qualifying opportunities and helping build the pipeline behind our UK and Belgian growth. At TurnUp, we help dental practices tackle one of the biggest inefficiencies in healthcare: empty appointment slots caused by
- Words matter more than you think, especially when you're bringing software into a new country. 🇬🇧 When we brought TurnUp over from Belgium and the Netherlands to UK practices, the product itself worked fine, but the language didn't 🗣️. Turns out, what you call things really matters. Here's a quick list of what we had to unlearn: - An agenda? It's a diary, not just a schedule. - A no-show? That's an FTA (failed to attend). - Gaps in the diary? White space. - A treatment room? It's a surgery. - A routine check-up that's due?
- Friday we traded our laptops for paddles. Our team day took us to the Leie in Ghent. Kayaks, two people per boat. In the first photo everyone's still dry, still standing on the bank, still convinced this was going to be a calm afternoon on the river. It started off calm. Everyone finding their rhythm, taking in the view, no rush. Then one boat overtook another and that was it. Turns out you find out plenty about people that way: who takes charge, who's happy to follow, and who gets surprisingly competitive about a recreational
- Most practices think they have reached their ceiling. The diary looks full. The team is stretched. So the next step feels obvious: another chair, another hire, maybe a second location. But full and productive are not the same thing. A diary can look booked and still lose hours every week. Someone cancels on Monday and the slot never gets refilled. A patient finishes early and the next one is not due for forty minutes. A gap opens on Thursday and reception is already three calls behind, so it stays a gap. Every one of those moments
- 82% of patients with high dental fear skip appointments they had already booked. We did not know that either, until we went looking for it. We spend our days on empty chairs. And for a long time we thought about them the way most of the industry does. As behaviour. As something to remind, confirm, fix. Then we started reading what the research actually says, and it reframed the whole thing for us. Researchers have a name for what happens to the patient who quietly stops booking. The vicious circle of dental fear. Someone is afraid.
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