Overview
Zapptax posted 208% revenue growth in the Deloitte Technology Fast 50 Belgium 2025, operating in tax technology software.
Key people
In the news
- Tax-free shopping can be complicated. Customs validation. VAT rules. Eligibility conditions. Invoices. Exit points. Refund methods. When you work with these topics every day, they quickly start to feel obvious. But for someone travelling and claiming a VAT refund for the first time? Not so much. That’s why a big part of what we do at Zapptax is actually about removing complexity. The rules still exist. The process still needs to be compliant. But the traveller shouldn’t have to become a tax-free expert just to get their VAT back.
- Summer recap at Zapptax ☀️ It wasn’t exactly a quiet summer for us. A few things we’ve been working on over the past months: 📱 A brand new Zapptax app went live, with a completely redesigned experience for travelers. ✈️ We launched new Customs validation guides, to make the customs step a little less stressful when leaving the EU. ⚙️ Our Operations team also started using a new internal console to process incoming invoices more efficiently. 📈 And more than 20,000 people downloaded Zapptax over the summer, while hundreds of
- Do I need to print anything?” It’s a small question, but an important one when you’re trying to navigate the VAT refund process while travelling. With Zapptax, tax-free documents are available digitally on your smartphone. The validation step then depends on where you leave the European Union: in most cases it can be completed electronically, while in others a physical customs stamp is required. In this new episode of Tax-Free Shopping Explained, Roxane breaks down what travelers actually need to do... without the jargon.
- VAT refunds shouldn’t feel complicated From requesting the right purchase document to validating your tax-free form at Customs, the Zapptax app guides travelers through every step of the process: ✔️ Request the right invoice or receipt ✔️ Add your purchases in the app ✔️ Generate your digital tax-free form ✔️ Validate it at your last EU exit point ✔️ Receive your VAT refund Swipe through the carousel to see how it works and travel tax-free with more clarity and less hassle. Download Zapptax on the App Store or Google Play. #Taxrefund
- Can travelers wear clothes purchased tax-free before leaving the EU? It is a very practical question. Particularly when someone has just bought something they would like to use during their trip. However, goods purchased under the tax-free shopping scheme must be exported from the European Union and remain available for a potential Customs inspection. In principle, they should therefore not be used before departure. In this episode of our Q&A series, Roxane Reard, our Head of Operations at Zapptax, explains what travelers should
- Is VAT refund only available to tourists? This is a common misconception. Eligibility for tax-free shopping is primarily linked to a traveller’s usual place of residence, rather than the reason for their trip. That means people living outside the European Union may be eligible for a VAT refund when shopping during a stay in Europe... including expatriates visiting family or business travelers. In the second episode of our Q&A series, Sandrine Collet explains who can benefit from tax-free shopping and what really matters when
- Why don’t travellers get the full VAT rate back when shopping tax-free? It’s one of the questions we hear most often. In the first video of our new Q&A series, Jean Marie Wodon, Co-Founder and CEO of Zapptax, explains why the VAT refund is different from the VAT rate displayed on your invoice and what can influence the amount you receive. Over the next few weeks, members of the Zapptax team will answer the most frequently asked questions about VAT refunds, tax-free shopping and the Zapptax app. What question should we answer next?
- A new version of the Zapptax app is now live! Over the past few months, we’ve been working on a refreshed app experience, with one main objective: making VAT refunds simpler and more intuitive for travellers. Tax-free shopping can be complex by nature. There are invoices, eligibility rules, customs validation, refund steps… so the challenge was not just to redesign screens, but to make the whole experience feel clearer from the very first step. This new homescreen is only the beginning. We see it as a first step in a broader
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