Overview
Zero Friction offers an all-in-one SaaS platform for heating and cooling suppliers that enables automated billing, customer service, and real-time financial visibility. The platform features invoice prediction based on consumption and tariff changes, streamlines invoicing processes, and integrates into existing IT systems.
In the news
- Why did APML Estate choose Zero Friction? Before switching, billing at APML Estate was based on estimates: usage and the square footage of each space. That wasn't accurate or compliant enough, and it meant a lot of back and forth with residents and tenants. For Dino Marcolongo, Building Manager at Knightsbridge Gate (APML Estate), the choice was easy: "We chose Zero Friction because it was very easy to get going, and easier to set up and adapt to the new Ofgem and HNTAS regulation in the UK." 🎥 Watch part 1 of our conversation with
- 𝗥𝗲𝗻𝗱𝗲𝘇-𝘃𝗼𝘂𝘀 𝗮𝘂𝘅 𝗔𝘀𝘀𝗶𝘀𝗲𝘀 𝗳𝗿𝗮𝗻𝗰𝗶𝗹𝗶𝗲𝗻𝗻𝗲𝘀 𝗱𝗲𝘀 𝗘𝗻𝗥&𝗥 𝟮𝟬𝟮𝟲 ! Ce jeudi 17 septembre, nos collègues Olivia Bichara et Adrien Chlot seront présents aux Assises franciliennes des Énergies Renouvelables et de Récupération, organisées par l'ADEME Île-de-France et la DRIEAT au Forum des images à Paris. Un rendez-vous incontournable qui réunit chaque année collectivités, professionnels de l'énergie et acteurs du territoire autour d'un objectif commun : accélérer la transition énergétique en
- Every energy hero needs a sidekick. 🦸♀️⚡ At Zero Friction, ours doesn't just cheer from the sidelines: they run the operation. Billing, onboarding, migrations, the reports that prove it all landed right: that's the day-to-day of our Customer Success Manager. We're a 20-odd person team building meter-to-cash software for heating & cooling suppliers across Europe, and we've got a few capes still unclaimed. No perfect checklist required. Just structure, accuracy, and the nerve to give a client a straight answer. 📍 Hybrid · Gent 👉
- 𝗛𝗶𝗿𝗶𝗻𝗴 𝗮 𝗖𝗦𝗢 𝗔𝗴𝗲𝗻𝘁" 𝗼𝘂𝗿 𝗻𝗲𝘄 𝗡𝗲𝘁𝗳𝗹𝗶𝘅 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗰𝗼𝗺𝗶𝗻𝗴 𝘀𝗼𝗼𝗻 😉 Behind-the-scenes fake footage. Real phones. Real tickets. Real people trying to keep their cool while the world of customer service and energy operations moves fast. One thing is still missing: the lead role for this fake documentary. So yes, we’re hiring. 𝘽𝙄𝙇𝙄𝙉𝙂𝙐𝘼𝙇 (𝙉𝙇/𝙁𝙍) 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 & 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 𝘼𝙂𝙀𝙉𝙏 📞 First point of contact for our customers, via phone and Zendesk.
- In one year, the number of users of our solution in France has doubled 🇫🇷 We are proud to share that we now support 13 clients in the French market, with the recent addition of SEMHACH. An ambitious project: a new invoicing setup that lets you spread advance payments unevenly across the year (lighter in summer, higher in another quarter, for example), data migrations, and a Chorus Pro integration. Olivia Bichara, our Customer Success Manager, looks back on the past few months: "I'm happy to share that Semhach is live, following
- 𝐓𝐡𝐞 𝐔𝐊 𝐡𝐚𝐝 𝐯𝐢𝐫𝐭𝐮𝐚𝐥𝐥𝐲 𝐧𝐨 𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐟𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐟𝐨𝐫 𝐡𝐞𝐚𝐭 𝐧𝐞𝐭𝐰𝐨𝐫𝐤 𝐩𝐫𝐢𝐜𝐢𝐧𝐠 𝐮𝐧𝐭𝐢𝐥 𝐫𝐞𝐜𝐞𝐧𝐭𝐥𝐲. The UK operated for years on a very different premise: hardly any mandatory regulation. Heat suppliers set their own tariffs, with, at best, a voluntary quality label (Heat Trust) to hold onto. On 27 January 2026, that changed. Ofgem officially became the regulator of heat networks in Great Britain, bringing a completely new framework: 👉 A "Fair Pricing and Cost Allocation"
- Last week we hosted our first UK Round Table, bringing heat network professionals, innovators and industry leaders together under one roof Four brilliant speakers set the tone for the afternoon. Our takeaway: 🔹 Peter Horne (FairHeat) walked us through what heat network operators need to do to prepare for HNTAS (the Heat Network Technical Assurance Scheme), and where the funding opportunities sit. 🔹 Soulla Paphitis (Guru Systems Ltd.) made the case for data-led asset management: the shift from asking "how fast did we respond?"
- Haven't had the time to read the Housing Ombudsman's new report on heating, hot water and energy complaints in social housing? Don't worry, we've got you covered. The report flags ⛳️ recurring issues around heat network billing, communication and complaint handling, with maladministration rates in this space consistently higher than for general repairs complaints. Next week at our UK Round Table, Ryan Norris will unpack what this means in practice, sharing key takeaways from the report in his session on fair and transparent
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