Junior Technical Support Specialist

About this opportunity

We are looking for an analytical and customer-focused Junior Technical Support Specialist to join our team and become the technical anchor for our clients. In this role you will support domain experts in model/AI risk management, model development, model validation,… who rely on us for complex product queries, custom configurations and bug resolution. This requires a deep understanding of our solutions and the ability to solve technical puzzles. You will take full ownership of client questions ensuring that users receive the right advice, can use the product effectively and have their issues resolved quickly and efficiently. As you master our platform and understand the different configurations of our clients, this role offers a clear growth path towards an implementation consultant or customer success account management role.