Overview
ImpactPilot surfaces risks and opportunities across customer portfolios, automates actions to handle them, and tracks milestones that demonstrate CS team impact. The platform operates natively within HubSpot.
Key people
In the news
- We’re tired of firefighting. We want to play offence.” Every CS team I talk to says some version of the same thing: Now we're launching the way to play offense; in HubSpot. It’s called Processes. You put your playbook into ImpactPilot once, and it keeps an eye on it for you. For our own Tier 1 accounts, that means 3 check-ins a quarter, 1 QBR and a meeting with the decision maker. ImpactPilot tracks whether those actually happen, and if an account starts drifting, the CSM we help the CSM get back on track. We’ve had it running
- We had to pivot ImpactPilot from a glorified dashboard to a system of action. Last week a CS ops lead showed me the health score he built in Claude. Connected to Mixpanel, HubSpot, Notion and Intercom. Rules signed off by the CS Director. Really cool. We track all our customer usage in Claude as well. Claude has solved data visualisation for CS. -> Super tailored dashboards where all your data finally comes together -> In some cases even alerts -> Built in an afternoon, no implementation project But a great dashboard doesn’t make
- Most CS teams think they’re proactive. They’re not. They’re just playing defense. Traditional CSPs have taught us that jumping on a signal is “proactive CS.” Usage drops, sentiment dips, a champion leaves -> you get notified That’s useful. But it’s defence. You’re still waiting for something to go wrong before you move. Real proactive customer success looks different: -> You define a blueprint of activities that, when followed, makes customers successful -> Every customer runs through it: onboarding, adoption, value reviews,
- Getting ready for the Belgian HUG in the @HubSpot office in Ghent Can it get any more Belgian? King Philippe and Queen Mathilde are keeping a watchful eye over us from the wall. No pressure, speakers. 👑 Here’s what’s on the programme: 🎙 Pieter Boon (Co-Founder @ ImpactPilot): Proactive CS in HubSpot: Play Defence and Offence How conversations, tickets and product usage inside HubSpot become early risk signals on defence, and tracked milestones on offence. Live examples, not theory. 🎙 Elias Meersman (Developer & RevOps @ Waer
- Belgian HubSpot admins 👋 Didn't make it to UNBOUND, but still want the latest insights and a chance to connect with other admins? Join us next week for the Belgium HubSpot User Group at the HubSpot office in Ghent. Edition 3 is an evening with fellow admins, RevOps folks and HubSpot partners: three sessions, good food, cold drinks, and plenty of time to swap notes with your peers. Here's what's on the programme: 🎙 Jan Bogaert(Senior Product Marketer @ HubSpot): What's new in Service Hub. Straight from UNBOUND, the latest Service
- ImpactPilot is hiring a founding account executive! When customers install ImpactPilot the value is instant - users see trends & signals that were previously buried in a big pile of messy data. We are heavily investing in a marketing and leads are knocking on our doors. More and more customer who use a CSP are shopping to move to HubSpot. So now we're looking for someone who can help us give this aha moment to more customers. Check out the vacancy here: https://lnkd.in/ePagWDEk
- Belgium HUG is back for edition 3 and the line-up is complete! 🎤 Thursday 8 October, we're returning to the HubSpot office in Ghent for an evening with fellow HubSpot admins, RevOps folks, freelancers and partners. Three sessions, three angles: → Proactive CS in HubSpot. Pieter Boon (ImpactPilot) on turning conversations, tickets and product usage into early risk signals and tracked milestones. Live examples, not theory. → Your Data Model Is Your Roadmap. Elias M. & Ann Braeckmans (Waer Waters) on bringing a complex wellness resort
- We just launched the ImpactPilot MCP and it has increased accuracy of answers on 90% of customer prompts. It lets you ask questions about your customers in plain language, straight in Claude (or any other chatbot). No dashboards, no filters, no exports. If you've already tried HubSpot's native MCP, you know how powerful it is and you know where it breaks. It works fine for narrow questions. One customer, one week, no problem. But ask it something that spans your whole portfolio over a longer period, and it falls apart. You hit the
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