Overview
ImpactPilot surfaces risks and opportunities across customer portfolios, automates actions to handle them, and tracks milestones that demonstrate CS team impact. The platform operates natively within HubSpot.
Key people
In the news
- ImpactPilot is hiring a founding account executive! When customers install ImpactPilot the value is instant - users see trends & signals that were previously buried in a big pile of messy data. We are heavily investing in a marketing and leads are knocking on our doors. More and more customer who use a CSP are shopping to move to HubSpot. So now we're looking for someone who can help us give this aha moment to more customers. Check out the vacancy here: https://lnkd.in/ePagWDEk
- Belgium HUG is back for edition 3 and the line-up is complete! 🎤 Thursday 8 October, we're returning to the HubSpot office in Ghent for an evening with fellow HubSpot admins, RevOps folks, freelancers and partners. Three sessions, three angles: → Proactive CS in HubSpot. Pieter Boon (ImpactPilot) on turning conversations, tickets and product usage into early risk signals and tracked milestones. Live examples, not theory. → Your Data Model Is Your Roadmap. Elias M. & Ann Braeckmans (Waer Waters) on bringing a complex wellness resort
- We just launched the ImpactPilot MCP and it has increased accuracy of answers on 90% of customer prompts. It lets you ask questions about your customers in plain language, straight in Claude (or any other chatbot). No dashboards, no filters, no exports. If you've already tried HubSpot's native MCP, you know how powerful it is and you know where it breaks. It works fine for narrow questions. One customer, one week, no problem. But ask it something that spans your whole portfolio over a longer period, and it falls apart. You hit the
- Proactive customer success is still a buzzword 15 years after it was coined first. When talking to CS leaders, it is always one of the core priorities to make their team more proactive. But approaches vary differently and are often not effective. At ImpactPilot we've been building a framework that's simple and directly applicable. Read all about it in this article
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