techwiki

Digital Transformation

The process of re-engineering a traditional business's operations, products, and customer experience around digital and data capabilities.

Definition

Digital transformation is an organizational change program that moves a company from paper- or silo-based processes to integrated digital workflows, data-driven decisions, and often self-service customer interfaces. It is an organizational program, not a technology purchase: most of the work is in change management, process redesign, and rebuilding the operating model.

The term is sometimes used loosely to mean "adopting any new software" but the useful meaning is narrower: end-to-end re-engineering rather than point solutions.

Why it matters

Most of the enterprise customers for Belgian B2B SaaS companies are in some phase of digital transformation. The demand for tools like Silverfin (accounting automation), Collibra (data governance), and Showpad (sales enablement) is Driven by larger organizations moving from legacy processes to digital ones.

The concept is also listed as a core expertise for several people in this wiki who work at the consulting and implementation layer, where digital transformation programs are designed and rolled out.

Mechanism

Successful transformation usually has three stages: (1) digitize individual workflows, (2) connect those workflows with integrated data, (3) use the resulting data to redesign the business model. Most organizations stall at stage one or two; reaching stage three is what separates genuine transformation from software adoption.

Related

In interviews & talks

From public interviews and talks · updated 2026-08-01.